707-829-1184 info@theTLDC.com

Schedule

Day 1 – Monday, January 28

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8:00am – 8:15am

Amphitheater

Welcome to The Training, Learning, and Development Conference Day One

By Brent Schlenker, Host & TLDC Co-Founder

Welcome to the Conference!

Thank you for coming to TLDC19. We are honored to have you as part of the TLDCommunity and taking an active role in building your career in Training, Learning & Development. This is Day 1 of an annual event but TLDC is a movement happening around the globe 24/7. We go live Monday thru Friday on TLDCast, and continue our conversations in TLDChat, our 24/7 slack group. TLDC is yours. A platform for your success. To gain value from it, you must engage with it. Passive participation is acceptable but not enough. Be bold in the next two days with us at TLDC and discover what TLDC can be for YOU.

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8:15am – 9:15am

Amphitheater

Keynote: The Modern Learning, Talent & Development Landscape in the Age of Intelligent Machines

Trish Uhl, Senior Project Manager, Data Science & Advanced Analytics, Owl’s Ledge LLC

"Thе future іѕ already hеrе. It's just not еvеnlу distributed." - Wіllіаm Gibson

We are moving from an іnfоrmаtіоn аgе to thе аgе оf intelligent machines, wіth consequences for the wоrld оf work, the economy and ѕосіеtу.

These forces are re-shaping Talent, Learning & Development (L&D) – and with L&D being notoriously slow to adapt, wе are now running оut of tіmе!

As аutоmаtіоn gains momentum, the demand fоr rоutіnе knowledge wоrk wіll continue tо dесrеаѕе, аnd thе numbеr оf реорlе needed to do thе work will shrink rіght аlоng with іt.

These high challenge pressures on L&D are causing two polar reactions; fear of obsolescence or complete denial; perhaps with good cause. After all:

  • Hоw many instructional designers аrе nееdеd in аn еrа where аrtіfісіаl іntеllіgеnсе accelerates thе сrеаtіоn оf instructional materials frоm mоnthѕ tо mіnutеѕ?
  • Hоw many trаіnеrѕ are nееdеd аt a tіmе when соnvіnсіnglу соnvеrѕаtіоnаl сhаtbоtѕ аrе сараblе оf outperforming humаnѕ ѕо wеll, thеу’rе nominated fоr Outѕtаndіng Teacher Aѕѕіѕtаnt Awаrdѕ?
  • How many соасhеѕ аrе nесеѕѕаrу whеn nаturаl language digital dосеntѕ саn be dерlоуеd fоr реnnіеѕ, at scale, offering реrѕоnаlіzеd coaching аnd fееdbасk, оnе-оn-оnе, 24/7, аt any time – dау оr nіght?

Thе truth is; thе Talent, Lеаrnіng & Development funсtіоn іѕ NOT bеіng dеѕtrоуеd; іt’ѕ being deconstructed.

Deconstructed means kеу components оf thе traditional L&D vаluе сhаіn аrе being broken dоwn аnd decoded; replaced; dіgіtіzеd and dematerialized іntо ѕорhіѕtісаtеd apps, ѕоftwаrе ѕеrvісеѕ and рlаtfоrmѕ.

The question becomes, Hоw саn уоu remain rеlеvаnt аnd аvоіd the thrеаt of L&D deconstruction?

The answer: deliver more value, faster

How?

Develop the right mindset, skillset and toolset to outsmart the future and get ahead of what’s now, new, next.

Outthink. Outsmart. Outperform.

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9:15am - 10:15am

Amphitheater

Changing the L&D Conversation: Shifting L&D from Cost Center to Strategic Partner

Frank Nguyen, Global Learning Executive

Six Tactics and a Case Study to help you navigate similar situations

Next season’s new products, launch of the new software platform, the upcoming class of new hires. As a learning leader, you are often asked (or demanded) to respond to a looming business need. It’s easy to fall into a reactive mode, simply address the request, and fulfill the order in the name of customer orientation.

However, this approach often results in the request being met but the true business problem remains.

Even worse, it positions your learning organization as a cost center; an order taker rather than a strategic partner.

In this session, we will look at ways to change this conversation.

Objectives
1. Explore six tactics a learning leader can transition their function to a strategic role.
2. Review authentic case studies and discuss how a learning leader can effectively navigate similar situations.

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10:30am - 11:30am

Amphitheater

Group Activity: Draw Your Way to Better Global Communication

By Kevin Thorn, Owner, NuggetHead Studioz, LLC

A visual design group activity you're going to love!

Why does the future me need the present-day me to care about visual design? In the ever-increasing business of training a global workforce, there are language and cultural barriers that we should be aware of and may need to address. The written language can often be challenging to communicate, and while visually communicating won’t replace the written language, we can certainly enhance it with visual emphasis.

In this interactive session we’re going to look at:

  • how a single image can have several meanings
  • how to teach a task with no words
  • how to communicate a concept
  • how gestures can be globally recognized
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11:30am - 1:00pm

Amphitheater Foyer

Lunch

Locally prepared, fresh, healthy fare.

Sorry, we don’t offer hotel food at TLDC. This is fresh, locally prepared meals by one of the top caterers in Phoenix. You’re going to love it!

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1:00pm - 2:00pm

Pima Room

What the Research Says: Develop Boundaryless Leaders

Tom Stone, Senior Research Analyst, Institute for Corporate Productivity (i4cp)

Key leadership-related findings across a half-dozen studies on collaboration, agility, global leadership, virtual leadership, and more.

Successful leaders today must work across a variety of boundaries: personal, cultural, geographic, and organizational. In short, such leaders are boundaryless. But which specific leadership practices and behaviors are most important for business success?

Research from i4cp, the Institute for Corporate Productivity, correlates practices to the organization’s multi-year performance in profitability, revenue, customer satisfaction, and market share. Such research reveals what high-performance organizations do more often than low-performing organizations. It also identifies next practices—those correlated to positive market performance, but practiced by a relatively small number of top-performing organizations that other organizations should consider implementing.

In this presentation, Tom Stone, a senior research analyst at i4cp, will present key leadership-related findings across a half-dozen studies on collaboration, agility, global leadership, virtual leadership, and more.

Attendees will walk away with a robust list of practices and behaviors that should be included in modern leadership development programs.

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1:00pm - 2:00pm

Pinal Room

Make Them Say “Wow” with a Smart Chatbot

Joe Ganci, Owner, eLearning Joe and Margie Meacham, Chief Freedom Officer, Learningtogo, LLC

Three Ways to Use Artificial Intelligence to Engage, Support, and Inform Your Learning Audience

You can’t be available to provide coaching and feedback 24/7, but an intelligent chatbot can! All over the world, people are using artificial intelligence to manage their bank accounts, book travel, and find great products, so why not use this same technology to help people learn new skills and advance their careers?

A chatbot is a program that speaks to the user in plain English, adapting to the needs of the individual to provide a realistic, engaging, two-way text or voice conversation between the human user and the chatbot persona. These smart programs can be used to give embedded performance feedback within an elearning course, share customized tips after training is complete, recommend future courses tailored to individual learners, or answer questions related to the course. Chatbot programming tools let you get started without coding or specialized skills and they integrate well with tools you are already using, like Articulate Storyline, Adobe Captivate, Trivantis Lectora, and even Microsoft PowerPoint. The software to build the chatbot, as well as training on how to do it, is available for free or at no cost from several sources, so your first chatbot doesn’t need to cost any more to develop than a more traditional approach to Learning development.

In this interactive session, you will see demonstrations of several chatbots integrated into Learning programs as prework, embedded support, and post-training reinforcement, producing higher learner engagement, deeper learning, and great retention, all while eliciting a “wow” response from your learners and your clients.

We’ll show you several examples of how you can deploy intelligent chatbots to support and enhance the learning experience before, during, and after class, using common tools you probably already have.
We’ll help you generate a few ideas to implement chatbots in your next project and we’ll send you away with a handy implementation guide full of low-cost or no-cost resources for building a chatbot without coding or programming skills. You will also be welcome to ask questions at any time.

Learning objectives:

  • Identify at least three ways to incorporate a chatbot into your next eLearning project using the tools you have today, using our “Getting Started” checklist
  • Locate the training, software, and tools to help you implement smart chatbot easily and affordably in your next project
  • Avoid common pitfalls experienced by new developers, so get your chatbot talking with your customers and learning audience as soon as possible
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2:30pm - 3:30pm

Pima Room

Microsession: Audio/Video for eLearning

Matt Pierce, Learning & Video Ambassador, Techsmith Corporation, Sam Rogers, President, Snap Synapse LLC and John Kissinger, Learning & Engagement Strategist, Xperience

Meet L&D's eLearning A/V Power Trio!

Three, middle-aged, balding, white dudes with glasses tell you what’s up with your Audio/Video. In this dynamic & punchy session, we’ll talk about the dynamics of microphones, when to punch in, and how to deliver conversationally with confidence. We’ll “focus on focusing” and “illuminate lighting” and oh so much more. All this in pithy, 5 minute chunks! There will be plenty of room for A’s to your Q’s, and tons of tips you can use. Music & batteries included. Fun guaranteed or your money back (not really).

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2:30pm - 3:30pm

Pinal Room

Creating Engaging Learning Through Visual Design

Tim Slade, Director, Global Learning & Instructional Design, GoDaddy

"The truth is, good learning design is more than just instructional design."
The effectiveness of any learning experience is only as good as the instructional design put into it. But can instructional design alone make learning engaging and effective? The truth is, good learning design is more than just instructional design. An engaging learning experience uses visual design, graphic design, and user interface design to help elevate the instructional design and learning experience.

In this one-hour session, participants will explore how to use visual communications to create engaging learning experiences. They’ll explore how to use visual communication techniques to visualize their learning content and help their learners “see” what they’re saying. Best of all, this session will focus on tips anyone can use, regardless of their current art or graphic design skills.

In this session, participants will discover:

  • How visual design is an integral component of effective learning.
  • How to implement basic techniques to visually communicate their learning content.
  • How to combine visual design with animations to add meaning to static content.
  • How to best utilize visual communications in learning.
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4:00pm - 5:00pm

Pima Room

Beginner’s Guide to Voice User Interface Design

Myra Roldan, Senior Instructional Designer, Amazon

Learn How to Create a VUI Learning Experience

In this session you learn how to translate your existing skills to design for a voice user interface (VUI). We will explore the basics of VUI design including, sample dialogs, flow diagrams, prompt lists, and mocks. Then we will apply these concepts using free tools to develop and test a VUI learning experience that can then be used to program a skill for a voice app like Alexa or Google Home.

In this session, participants will learn:

  • Basic concepts of voice user interface (VUI) design
  • Use cases for Alexa learning experiences
  • How to develop an Alexa skill ­ no coding required
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4:00pm - 5:00pm

Pinal Room

Interact and Engage! Activities for SPECTACULAR Live Online Events

Kassy Laborie, Principle Consultant, Kassy LaBorie Consulting, LLC

Everything You Need to Know to Build A Successful Online Event

Whether it’s an online meeting, a presentation via webinar, or live online training, engagement is the main question on everyone’s mind. Will it be worth my time to attend or will it be an opportunity to check email instead? Online meeting technology is powerful and has made it easy to connect with people from anywhere in the world at any time, yet we often still struggle with getting everyone to interact.

Interaction is the answer to successful engagement and using the features of the platform is the answer to interaction. However, the features alone do not engage the participants. It is what you choose to do with those features that will make the difference in your next virtual training, webinar, or meeting. Learn what you can do to be successful in the virtual environment and avoid everyone asking for a recording or a copy of the slides five minutes into your next virtual event.

We will discuss and analyze the activities demonstrated and brainstorm where the techniques could be applied to your virtual training programs. The speaker will discuss design considerations for platforms like WebEx, Zoom, Adobe Connect, GoToTraining, and other platforms.

Application on the Job

  • Describe how engaging live online meetings, webinars, and training events build virtual team engagement.
  • Determine the appropriate level of interaction to create effective live online events.
  • Analyze activities for specific engagement techniques to apply to your own activity design.
  • Use a checklist of platform features to optimize the investment in your virtual meeting technology.
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5:30pm - 7:00pm

Outdoor Foyer and Patio

TLDC19 Reception

Join us for our Opening Day Reception!

Day 2 – Tuesday, January 29

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8:00am

Amphitheater

Welcome to The Training, Learning, and Development Conference Day Two

By Brent Schlenker, Host & TLDC Co-Founder

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8:15am – 9:00am

Amphitheater

AMP Your Outcome: How Accountability, Measurement, and Processes are Changing the Game in Learning Organizations

Cyndi Laurin, Chief Training Officer, AMP Business System & Assistant Professor, Benedictine University

Learn three core principles and five universal tools based around accountability, measurement, and process to wake up your disengaged employees.

Imagine you had a fishbowl, and each day small cracks and holes in the glass caused the water level to drop by 20%.

Would you blame the fish? Would you focus your attention on continually adding water? Or, would you repair the cracks in the bowl?

The answer is obvious.

However, modern management tells us – if we just had more revenue (water) or better trained people (fish) everything would work itself out.

Add to this scenario, the annual Gallup report that identifies the general level of employee non-engagement to be approximately 51% with a staggering 16% actively disengaged. At AMP, we call disengaged employees “Zombies.” We believe all potential performance is locked up in Zombies, and we will share our three core principles and five universal tools based around accountability, measurement, and process to wake up Zombies to achieve optimal training outcomes.

More specifically, we’ll explore two organizations: The World Famous Pike Place Fish Market and The Boeing Company’s C-17 Program to discover how a culture of accountability, displayed measurement, and a focus on process allowed these quite different companies to become “world famous” and how to ensure your work in the L&D environment can make a measurable difference.

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9:00am – 9:15am

Amphitheater

Q&A Interview: Mike Simmons with Cyndi Laurin

Mike Simmons, Co-Founder, Catalyst Sale

Cyndi Laurin, Chief Training Officer, AMP Business System & Assistant Professon, Benedictine University

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9:15am - 10:15am

Amphitheater

Keynote: Building Your L&D Brand Like A Boss

Kati Ryan, Founder & CEO, A Positive Adventure

“Branding is what people say about you when you are not in the room.” - Jeff Bezos

Our personal brand is out there, whether or not we take control over guiding it. It starts with taking your passion, your motivations and your purpose and aligning them with your expertise. Branding happens internally at your organization as well as externally within the industry. What is your current brand? What would you like for it to be? During this keynote, we will discuss ways to:

  • Reflect on your current brand and where you want to take it
  • Embrace your uniqueness and authenticity
  • Use social media to position yourself as an expert
  • You’ll create an action plan at the end of this session to continue moving you in your desired direction.
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10:30am - 11:30am

Amphitheater

Radical Performance: Reimagining Corporate Learning in the Digital Age

Brandon Carson, Author and Director of Learning, Delta Air Lines

Learn how and why the corporate learning organization needs to reorient itself to the digital age.

The digital age has created a massive increase in the speed and complexity of business, fundamentally disrupting the workplace. As new technology is integrated, workers at all levels are needing to reskill much faster and navigate more complex systems and processes. The corporate learning function is in a unique position to lead the transformation required in workplace learning, but first it must transform how it operates.

Brandon will discuss how and why the corporate learning organization needs to reorient itself to the digital age and take a more proactive leadership role in driving the business transformation from a performance perspective.

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11:30am - 1:00pm

Amphitheater Foyer

Lunch

Locally prepared, fresh, healthy fare.

Sorry, we don’t offer hotel food at TLDC. This is fresh, locally prepared meals by one of the top caterers in Phoenix. You’re going to love it!

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1:00pm - 2:00pm

Pima Room

Virtual and Augmented Reality in Learning

Debbie Richards, CTO, Creative Interactive Ideas and Marco Faccini, Director, Gamification Nation

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1:00pm - 2:00pm

Pinal Room

Women in Learning & Development (WiLD) Panel

Toddi Norum & Valerie Sunyak, Hosts

Is Women's progress in the workplace stalling?

Equal pay, race and gender bias, access to jobs, and sexual harassment are just some of the many issues women face in the workplace. Yet women remain underrepresented at every level in corporate America, despite earning more college degrees than men for 30 years and counting (McKinsey). What can L&D do to address this problem? What amount of responsibility does the training department have in dealing with these issues? Do we have blind spots when it comes to diversity — so we can’t solve problems that we don’t see or understand clearly? This panel session includes hosts Toddi Norum & Valerie Sunyak, with panelists Tricia Ransom, Shannon Tipton, and Laura Sanchez.

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2:30pm - 3:30pm

Pima Room

Creatively Using Assessments in Leadership Development Solutions

Michelle Fanfarillo, Leadership Consultant, Peoplefirm and William Harrison, Leadership Consultant, Peoplefirm

Using assessment to lift leaders and teams to new levels of awareness

Join us for a fun and interactive session showcasing some of the latest thinking in leadership development. Bill Harrison and Michelle Fanfarillo have been building a distinct viewpoint in developing leaders that has been paying some real dividends. Last year they shared their fundamental framework and approach for lifting leaders and their teams to new levels of awareness and performance. This year they will deep dive into how they use specific assessments such as the Hogan Lead and the Leadership Practices Inventory to keep their solutions data driven and research based.

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2:30pm - 3:30pm

Pinal Room

Learning Technology Mystery Series Presents “The Case of the Disengaged Learner”

Cara North, Learning Experience Designer, The Ohio State University

Mystery Learning Theater from an industry favorite!
We’ve all been there or seen it in the wild…someone, somewhere completely disengaged in their learning.  How do we solve it?  Join in the fun and help solve the mystery of why the learner is disengaged.  You will choose your sidekick and team up to use what you learn in the presentation to help save the day.  Can you figure out the mystery?
In this session, participants will learn
  • Trends and theories of engagement research in the four dominant research perspectives
  • Applications and techniques to increase learner engagement in online and face to face training
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4:00pm - 5:00pm

Amphitheater

Closing Session

Trish Uhl, Senior Project Manager, Data Science & Advanced Analytics, Owl’s Ledge LLC

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